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ctosy
(beta)
Renter can provide a way for customer to rate his/her experience in the accomodation unit. Renter does that by the Confirmation email template (see Email templates) where he can leave (or delete) field 'Rate your experience within 30-days after checkout'. The simplest way is just to click on the 'Initial' button (bottom right corner) and save the template.
After you save the Confirmation email template with the field 'Rate your experience within 30-days after checkout', you will be able to generate emails with rating links for the customers with confirmed reservations.
For example, you create a confirmed reservation for period from 31.07.2026. to 02.08.2026. with checked option 'Mark reservation as confirmed' (don't forget to Apply changes), click on the 'Save reservation' button and confirm.
After that you will be presented with the generated confirmation email with options to copy customer's email address, email title and content, that you can paste and maybe further tweak in whatever email editor you use.
You will see that the generated email includes rating link for your customer.
Clicking on the rating link in the email you sent him will take the customer to the web page with the rating form.
Customer can make the rating within 30-days term from the check-out date. Rating outside that period will result in the 'Rating outside time bounds' error message.
After customer makes timely rating he will receive 'Thank you for your feedback' message and you, as the renter, will get the 'New customer rating' email with the customer information and ratings.
Only one rating is possible and further attempts will result in 'Accomodation already rated' message.
There are five levels of ratings a customer can give to renter and accomodation unit (position): 1 - appaling, 2 - bad, 3 - acceptable, 4 - good, 5 - exceptional.
Ratings are visible in the resource dialogue. Rating categories can be divided as 'host ratings' (communication, punctuality, helpfulness) and 'position ratings' (information accuracy, cleanliness, value for money).
Pursuant to that division, 'personal' ratings are placed next to the 'About owner/renter' button and 'position' ratings above the position buttons.
Renter decides wheter the ratings will be publicly visible in the public promotional modal, for each resource separately.
The option is located in the resource dialogue, 'Rating publicly visible' option under 'Resource:main'. If you choose 'yes' your ratings will be visible to potential customers, otherwise not.
Renter can provide a way for customer to rate his/her experience in the accomodation unit. Renter does that by the Confirmation email template (see Email templates) where he can leave (or delete) field 'Rate your experience within 30-days after checkout'. The simplest way is just to click on the 'Initial' button (bottom right corner) and save the template.
After you save the Confirmation email template with the field 'Rate your experience within 30-days after checkout', you will be able to generate emails with rating links for the customers with confirmed reservations.
For example, you create a confirmed reservation for period from 31.07.2026. to 02.08.2026. with checked option 'Mark reservation as confirmed' (don't forget to Apply changes), click on the 'Save reservation' button and confirm.
After that you will be presented with the generated confirmation email with options to copy customer's email address, email title and content, that you can paste and maybe further tweak in whatever email editor you use.
You will see that the generated email includes rating link for your customer.
Clicking on the rating link in the email you sent him will take the customer to the web page with the rating form.
Customer can make the rating within 30-days term from the check-out date. Rating outside that period will result in the 'Rating outside time bounds' error message.
After customer makes timely rating he will receive 'Thank you for your feedback' message and you, as the renter, will get the 'New customer rating' email with the customer information and ratings.
Only one rating is possible and further attempts will result in 'Accomodation already rated' message.
There are five levels of ratings a customer can give to renter and accomodation unit (position): 1 - appaling, 2 - bad, 3 - acceptable, 4 - good, 5 - exceptional.
Ratings are visible in the resource dialogue. Rating categories can be divided as 'host ratings' (communication, punctuality, helpfulness) and 'position ratings' (information accuracy, cleanliness, value for money).
Pursuant to that division, 'personal' ratings are placed next to the 'About owner/renter' button and 'position' ratings above the position buttons.
Renter decides wheter the ratings will be publicly visible in the public promotional modal, for each resource separately.
The option is located in the resource dialogue, 'Rating publicly visible' option under 'Resource:main'. If you choose 'yes' your ratings will be visible to potential customers, otherwise not.